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Integration Service activities

Last updated Mar 24, 2026

Adding attachments to a ticket

To upload an attachment to a ticket, you must use the Add Comment activity.

First, use an Upload File activity to upload a file to Zendesk.

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Next, in the Add Comment activity, use the output variable of the Upload Attachment activity in the Uploads field. Select the Use variable input method to select Upload Attachment > File token.

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The variable assigned for Uploads should look as follows:

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