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Integration Service Activities

Last updated Feb 19, 2026

Create Support Case

Project compatibility

Windows | Cross-platform

Overview

DescriptionAPI MethodAPI Path
Create a support case in Oracle NetSuite.POST/CuratedSupportCase

Input

ParameterDescriptionData Type
SubjectShort summary or title of the support casestring
Company IDUnique identifier of the company/customer raising the case. Used to associate the case with the correct account string
StatusInternal status code of the support casestring
PriorityPriority level of the case (e.g., Low, Medium, High, Critical) string
EmailEmail address of the contact who raised the support casestring
Category IDUnique identifier of the case categorystring
Incoming messageDetailed description or initial message submitted with the support case string
Subsidiary IDUnique identifier of the subsidiary associated with the support case string
Origin IDUnique identifier representing the source of the case (e.g., Web, Email, Phone, API) string
Status nameHuman-readable name of the support case statusstring
Subsidiary nameHuman-readable name of the subsidiary associated with the case string
PhoneContact phone number of the person who raised the support case string
Company type valueType or classification of the company (e.g., Customer, Partner, Internal) string

Output

ParameterDescriptionData Type
Support case IDUnique internal identifier of the newly created support case string
Case numberExternal or human-readable support case reference numberxs
Support caseFull support case object containing all created case details Object
Note:
  • In API workflows, a single response object is returned as the output. Any required fields can be extracted directly from this object.
  • In RPA workflows, some output parameters may differ, but the necessary values can still be retrieved from the response object even if they are not explicitly exposed.
  • Project compatibility
  • Overview
  • Input
  • Output

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