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Integration Service activities

Incident Updated

Incident Updated trigger in the ServiceNow connector.

Project Compatibility​

Windows | Cross-Platform

Polling trigger

Overview​

DescriptionAPI MethodAPI PathRole
Triggers when an incident is updated.GET/incidentitil

Input​

KeyDescriptionData Type
Data FilterOptional incident filter that limits which updated incidents trigger (for example, by state, group, caller, or number)string

Output​

KeyDescriptionData Type
Incident IDUnique ID of the updated incident that triggered the eventstring
IncidentFull incident object after the updateobject
Note:
  • In API workflows, a single response object is returned as the output. Any required fields can be extracted directly from this object.
  • In RPA workflows, some output parameters may differ, but the necessary values can still be retrieved from the response object even if they are not explicitly exposed.
  • Project Compatibility​
  • Type​
  • Overview​
  • Input​
  • Output​

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