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Integration Service Activities

Last updated Feb 19, 2026

Update Support Case

Project compatibility

Windows | Cross-platform

Overview

DescriptionAPI MethodAPI Path
Update a basic support case in Oracle NetSuite.PATCH/CuratedSupportCase/{curatedSupportCaseId}

Input

ParameterDescriptionData Type
Support case IDUnique internal identifier of the support case to be updated string
SubjectShort summary or title of the support casestring
Company IDUnique identifier of the company associated with the support case string
StatusInternal status code of the support casestring
PriorityPriority level of the support case (e.g., Low, Medium, High, Critical) string
Category IDUnique identifier of the support case categorystring
Contact IDUnique identifier of the contact person associated with the support case string
EmailEmail address of the contact who raised the support casestring
Incoming messageAdditional message or update added to the support casestring
Subsidiary IDUnique identifier of the subsidiary associated with the support case string
Status nameHuman-readable name of the support case statusstring
PhoneContact phone number of the person associated with the support case string
Company type valueType or classification of the company (e.g., Customer, Partner, Internal) string

Output

ParameterDescriptionData Type
ResponseUpdated support case object returned from NetSuiteObject
Support case IDUnique internal identifier of the updated support casestring
Note:
  • In API workflows, a single response object is returned as the output. Any required fields can be extracted directly from this object.
  • In RPA workflows, some output parameters may differ, but the necessary values can still be retrieved from the response object even if they are not explicitly exposed.
  • Project compatibility
  • Overview
  • Input
  • Output

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