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Integration Service Activities

Last updated Feb 19, 2026

Support Case Updated

Project compatibility

Windows | Cross-platform

Overview

DescriptionAPI Path
Trigger when an existing support case is updated in Oracle NetSuite. /SupportCase

Input

ParameterDescriptionData Type
CategoryHuman-readable category assigned to the support casestring
Category internal IDInternal identifier of the support case categorystring
CompanyName of the company associated with the support casestring
Company internal IDInternal identifier of the associated companystring
ContactName of the contact person associated with the support case string
Contact internal IDInternal identifier of the contact personstring
EmailEmail address of the contact who raised the support casestring
Incoming messageInitial message or description submitted with the support case string
PriorityHuman-readable priority level of the support casestring
Priority internal IDInternal identifier of the support case prioritystring
StatusHuman-readable status of the support casestring
Status internal IDInternal identifier of the support case statusstring
SubjectShort summary or title of the support casestring

Output

ParameterDescriptionData Type
Internal IDUnique internal identifier of the newly created support case string
Support Case UpdatedFull support case object generated by the updation eventObject
Note:
  • In API workflows, a single response object is returned as the output. Any required fields can be extracted directly from this object.
  • In RPA workflows, some output parameters may differ, but the necessary values can still be retrieved from the response object even if they are not explicitly exposed.
  • Project compatibility
  • Overview
  • Input
  • Output

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