activities
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Integration Service Activities

Last updated Feb 19, 2026

Incident Created

Project Compatibility

Windows | Cross-Platform

Type

Polling trigger

Overview

Polling interval is connection-level and can be set between 1 and 1440 minutes.

DescriptionAPI MethodAPI PathRole
Triggers when a new incident is created.GET/incidentitil

Input

KeyDescriptionData Type
Data FilterOptional incident filter that limits which new incidents trigger (e.g., number, caller, group, state)string

Output

KeyDescriptionData Type
Incident IDUnique ID of the incident that triggered the workflowstring
IncidentFull incident object returned from ServiceNow for that rowobject
  • In API workflows, a single response object is returned as the output. Any required fields can be extracted directly from this object.
  • In RPA workflows, some output parameters may differ, but the necessary values can still be retrieved from the response object even if they are not explicitly exposed.
  • Project Compatibility
  • Type
  • Overview
  • Input
  • Output

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