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Integration Service activities

Last updated Mar 24, 2026

Activities

The following table lists the activities included in this package.

ActivityDescription
Wait for an Event on Freshdesk and ResumePause the workflow at runtime and wait for an event to occur in Freshdesk and resume.
HTTP Request activityRun HTTP calls to a specified API.
Find ContactsFind contacts using email or name.
Find CompanyFind a company using its name.
Create ContactCreate a new contact.
Search TicketsSearch tickets using a query.
Create TicketCreate a new ticket.
Update TicketUpdate a ticket.
Find Agents by Name or EmailFind agents based on their email address or name.
List All RecordsList all records in Freshdesk.
Replace RecordReplace a record in Freshdesk.
Delete RecordDelete a record in Freshdesk.
Get RecordRetrieve a record in Freshdesk.
Insert RecordInsert a new record in Freshdesk.

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