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Zendesk
Look up the Zendesk connector: its actions and events in alphabetical order, and the sign-in methods of a Zendesk connection.
The Zendesk connector lets a workflow create and manage tickets, users, and groups in Zendesk. In the Add node panel, it's in the Connector category, under Zendesk. How connector nodes work describes how a connector node is set up.
Actions
Each action is a node that does one thing in Zendesk.
| Action | What it does |
|---|---|
| Add Comment | Add a comment to a ticket in Zendesk. |
| Create Group | Create a new group within Zendesk. |
| Create Ticket | Create a new ticket in Zendesk. |
| Create User | Create a new user in Zendesk. |
| Delete Record | Delete a record in Zendesk. |
| Get Record | Retrieve a record in Zendesk. |
| Insert Record | Insert a new record in Zendesk. |
| List All Ticket Comments | Retrieve all comments for a specific ticket in Zendesk. |
| List Records | List records in Zendesk. |
| Search | Search for an organization, user, group, or ticket in Zendesk. |
| Search Tickets | Search for tickets in Zendesk using criteria like status, priority, and assignee. |
| Search Users | Search for users in Zendesk using criteria like email, name, and phone number. |
| Update Group | Update a group in Zendesk. |
| Update Record | Update a record in Zendesk. |
| Update Ticket | Update a ticket in Zendesk. |
| Update User | Update user information in Zendesk. |
| Upload Attachment | Upload and attach a file to a Zendesk ticket comment. |
Events
Each event can start a workflow, as a Connector trigger, or pause a run until it happens, as a Connector event. In the connector's list, events have the WAIT tag.
| Event | What it does |
|---|---|
| Group Created | Triggers automation when a new group is created in Zendesk. |
| Organization Created | Triggers for when a new organization is created in Zendesk. |
| Record Created | Triggers when you add a new record. |
| Record Updated | Triggers when an existing record was updated. |
| Ticket Created | Triggers actions when a new ticket is created in Zendesk. |
| Ticket Updated | Triggers when an existing ticket is updated in Zendesk. |
| User Created | Triggers when a new customer or staff member is created in Zendesk. |
| User Suspended | Triggers when a user is suspended in Zendesk. |
Connection
A Zendesk node signs in through a connection. Create a connection describes how to create one from the node. On the Connect to page, choose one of these sign-in methods:
| Sign-in method | What you need |
|---|---|
| OAuth 2.0 Authorization code | Your Zendesk domain and the scopes to grant. |
| Bring your own OAuth 2.0 app | The client ID and client secret of an app that you create in Zendesk, your Zendesk domain, and the scopes. |
The connection needs the read and write permissions.
Next steps
- Connector: every connector, grouped by area.
- Create a connection: sign a workflow in to an app.
- Community: ask questions and share workflows with other builders on the UiPath Forum.