Maestro user guide

Maestro uses Business Process Model and Notation (BPMN), a mainstream standard for modeling business processes. BPMN is around since 2005, and is preferred by process excellence practitioners as an enabler for standards-based, model-driven collaboration between business groups and IT implementers. It has grown in importance in the agentic AI era, as an enabler for controlled and governed agentic automation deployment for the following reasons:

• BPMN provides an intuitive way to model complex workflows involving multiple agents, allowing all stakeholders - business users, automation developers and AI experts to collaborate on design of dynamic processes, and deal with unpredictable agent behaviors using a specified set of rules.
• BPMN provides a common language to facilitate effective collaboration among business users, automation developers and AI experts ensuring everyone is on the same page on intended process design and AI agent interactions.
• With constructs such as error and exception handling support, BPMN provides a ready framework for achieving controlled agency while designing and operating AI agents at scale.