- Getting started
- Data security and compliance
- Organizations
- Authentication and security
- Licensing
- About licensing
- Unified Pricing: Licensing plan framework
- Activating your Enterprise license
- Migrate from Test Suite to Test Cloud
- License migration
- Assigning licenses to tenants
- Assigning user licenses
- Deallocating user licenses
- Monitoring license allocation
- License overallocation
- Licensing notifications
- User license management
- Tenants and services
- Accounts and roles
- AI Trust Layer
- External applications
- Notifications
- Logging
- Data Export
- Testing in your organization
- Troubleshooting
- Migrating to Test Cloud
Frequently asked questions
Frequently asked questions about VPN gateway configuration in Test Cloud, covering region constraints, gateway limits, and tunnel troubleshooting.
Data residency
The VPN gateway for a tenant is automatically created in the same region as the region of the tenant and you cannot change the region.
Switching to a different region
If a VPN gateway already exists and you chose to move your tenant to a different region, you can either:
- continue to use the gateway in the old region or
- delete the existing VPN gateway and create a new one, which is created in the current region of the tenant.
Data retention
If you disable a tenant that has a VPN gateway, you have a 60-day grace period before you lose access to your VPN device. After 60 days, your VPN gateway is permanently deleted from your tenants.
If you re-enable the tenant within 60 days, your VPN gateway is not deleted and available for use.
License expiration
If your robot units have expired, you have a 60-day grace period before you lose access to your VPN device. After 60 days, your VPN gateway is permanently deleted from your tenants.