Marketplace user guide

1. How do I cancel my subscription?​

• Please go to the Subscriptions tab in your profile > Paid > Active > three-dotted menu > View Subscription Details > Set Auto Renewal to Off.

2. What is your cancellation policy?​

• You can turn off Auto-Renewal for your subscription at any time. This way, it will expire at the end of a then-current billing period.

3. Can I cancel my subscription even after an invoice was already generated?​

• Yes

4. Can I request a refund for my Marketplace purchase?​

• Unless expressly provided otherwise in the UiPath Marketplace Agreement or UiPath Marketplace Partner Agreement, all orders are non-cancelable and non-refundable. If you think you are entitled to get a refund, please follow the below steps:

  • Go to our Contact Us page (make sure you are signed in with the account used for the purchase)

  • Fill in the form and choose the Request refund option from the What feature is this related to drop-down menu?

  • Provide the Subscription ID available in your Paid subscriptions section.

    Note:

    Marketplace Support can request additional information once the refund request is received.

    We will inform you once the refund has been processed.