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Integration Service user guide
Last updated Feb 9, 2026
Freshservice authentication
Prerequisites
To create a connection, you need the following credentials:
- Subdomain
- API key
Retrieve your credentials
Subdomain
When you create a support portal with Freshdesk, you're assigned a subdomain.freshdesk.com URL by default. Copy either the subdomain part from your URL.
API Key
To retrieve your API key you have to:
- Sign in to your Support Portal.
- Select your profile picture in the top right corner and go to Profile settings.
3. Your API key is available under the Delegate Approvals section.
For more information on your API key, visit the Freshservice documentation.
Add the Freshservice connection
To create a connection to your Freshservice instance, you need to perform the following steps:
- Select Integration Service from the left rail.
- From the Connectors list, select Freshservice. You can also use the search bar to narrow down the connector.
- Select Connect to Freshservice.
- Enter your subdomain and your API key and select Connect.
