automation-suite
2023.10
false
- Overview
- Requirements
- Deployment templates
- Manual: Preparing the installation
- Manual: Preparing the installation
- Step 2: Configuring the OCI-compliant registry for offline installations
- Step 3: Configuring the external objectstore
- Step 4: Configuring High Availability Add-on
- Step 5: Configuring SQL databases
- Step 6: Configuring the load balancer
- Step 7: Configuring the DNS
- Step 8: Configuring the disks
- Step 9: Configuring kernel and OS level settings
- Step 10: Configuring the node ports
- Step 11: Applying miscellaneous settings
- Step 12: Validating and installing the required RPM packages
- Step 13: Generating cluster_config.json
- Certificate configuration
- Database configuration
- External Objectstore configuration
- Pre-signed URL configuration
- Kerberos authentication configuration
- External OCI-compliant registry configuration
- Disaster recovery: Active/Passive and Active/Active configurations
- High Availability Add-on configuration
- Orchestrator-specific configuration
- Insights-specific configuration
- Process Mining-specific configuration
- Document Understanding-specific configuration
- Automation Suite Robots-specific configuration
- Monitoring configuration
- Optional: Configuring the proxy server
- Optional: Enabling resilience to zonal failures in a multi-node HA-ready production cluster
- Optional: Passing custom resolv.conf
- Optional: Increasing fault tolerance
- install-uipath.sh parameters
- Adding a dedicated agent node with GPU support
- Adding a dedicated agent Node for Task Mining
- Connecting Task Mining application
- Adding a Dedicated Agent Node for Automation Suite Robots
- Step 15: Configuring the temporary Docker registry for offline installations
- Step 16: Validating the prerequisites for the installation
- Manual: Performing the installation
- Post-installation
- Cluster administration
- Managing products
- Getting Started with the Cluster Administration portal
- Migrating objectstore from persistent volume to raw disks
- Migrating from in-cluster to external High Availability Add-on
- Migrating data between objectstores
- Migrating in-cluster objectstore to external objectstore
- Migrating from in-cluster registry to an external OCI-compliant registry
- Switching to the secondary cluster manually in an Active/Passive setup
- Disaster Recovery: Performing post-installation operations
- Converting an existing installation to multi-site setup
- Guidelines on upgrading an Active/Passive or Active/Active deployment
- Guidelines on backing up and restoring an Active/Passive or Active/Active deployment
- Redirecting traffic for the unsupported services to the primary cluster
- Scaling a single-node (evaluation) deployment to a multi-node (HA) deployment
- Monitoring and alerting
- Migration and upgrade
- Step 1: Moving the Identity organization data from standalone to Automation Suite
- Step 2: Restoring the standalone product database
- Step 3: Backing up the platform database in Automation Suite
- Step 4: Merging organizations in Automation Suite
- Step 5: Updating the migrated product connection strings
- Step 6: Migrating standalone Orchestrator
- Step 7: Migrating standalone Insights
- Step 8: Migrating standalone Test Manager
- Step 9: Deleting the default tenant
- Performing a single tenant migration
- Migrating from Automation Suite on Linux to Automation Suite on EKS/AKS
- Upgrading Automation Suite
- Downloading the installation packages and getting all the files on the first server node
- Retrieving the latest applied configuration from the cluster
- Updating the cluster configuration
- Configuring the OCI-compliant registry for offline installations
- Executing the upgrade
- Performing post-upgrade operations
- Product-specific configuration
- Using the Orchestrator Configurator Tool
- Configuring Orchestrator parameters
- Orchestrator appSettings
- Configuring appSettings
- Configuring the maximum request size
- Overriding cluster-level storage configuration
- Configuring credential stores
- Configuring encryption key per tenant
- Cleaning up the Orchestrator database
- Best practices and maintenance
- Troubleshooting
- How to troubleshoot services during installation
- How to uninstall the cluster
- How to clean up offline artifacts to improve disk space
- How to clear Redis data
- How to enable Istio logging
- How to manually clean up logs
- How to clean up old logs stored in the sf-logs bucket
- How to disable streaming logs for AI Center
- How to debug failed Automation Suite installations
- How to delete images from the old installer after upgrade
- How to disable TX checksum offloading
- How to upgrade from Automation Suite 2022.10.10 and 2022.4.11 to 2023.10.2
- How to manually set the ArgoCD log level to Info
- How to expand AI Center storage
- How to generate the encoded pull_secret_value for external registries
- How to address weak ciphers in TLS 1.2
- How to work with certificates
- How to forward application logs to Splunk
- How to clean up unused Docker images from registry pods
- How to collect DU usage data with in-cluster objectstore (Ceph)
- How to install RKE2 SELinux on air-gapped environments
- How to clean up old differential backups on an NFS server
- Unable to run an offline installation on RHEL 8.4 OS
- Error in downloading the bundle
- Offline installation fails because of missing binary
- Certificate issue in offline installation
- First installation fails during Longhorn setup
- SQL connection string validation error
- Prerequisite check for selinux iscsid module fails
- Azure disk not marked as SSD
- Failure after certificate update
- Antivirus causes installation issues
- Automation Suite not working after OS upgrade
- Automation Suite requires backlog_wait_time to be set to 0
- Volume unable to mount due to not being ready for workloads
- Support bundle log collection failure
- Test Automation SQL connection string is ignored
- DNS settings not honored by CoreDNS
- Data loss when reinstalling or upgrading Insights following Automation Suite upgrade
- Single-node upgrade fails at the fabric stage
- Cluster unhealthy after automated upgrade from 2021.10
- Upgrade fails due to unhealthy Ceph
- RKE2 not getting started due to space issue
- Volume unable to mount and remains in attach/detach loop state
- Upgrade fails due to classic objects in the Orchestrator database
- Ceph cluster found in a degraded state after side-by-side upgrade
- Unhealthy Insights component causes the migration to fail
- Service upgrade fails for Apps
- In-place upgrade timeouts
- Docker registry migration stuck in PVC deletion stage
- AI Center provisioning failure after upgrading to 2023.10 or later
- Upgrade fails in offline environments
- SQL validation fails during upgrade
- snapshot-controller-crds pod in CrashLoopBackOff state after upgrade
- Longhorn REST API endpoint upgrade/reinstall error
- Upgrade fails due to overridden Insights PVC sizes
- Service upgrade fails during pre-service script execution
- Setting a timeout interval for the management portals
- Authentication not working after migration
- Kinit: Cannot find KDC for realm <AD Domain> while getting initial credentials
- Kinit: Keytab contains no suitable keys for *** while getting initial credentials
- GSSAPI operation failed due to invalid status code
- Alarm received for failed Kerberos-tgt-update job
- SSPI provider: Server not found in Kerberos database
- Login failed for AD user due to disabled account
- ArgoCD login failed
- Update the underlying directory connections
- Failure to get the sandbox image
- Pods not showing in ArgoCD UI
- Redis probe failure
- RKE2 server fails to start
- Secret not found in UiPath namespace
- ArgoCD goes into progressing state after first installation
- Unhealthy services after cluster restore or rollback
- Pods stuck in Init:0/X
- Missing Ceph-rook metrics from monitoring dashboards
- Pods cannot communicate with FQDN in a proxy environment
- Failure to configure email alerts post upgrade
- No healthy upstream issue
- Failure to add agent nodes in offline environments
- Accessing FQDN returns RBAC: access denied error
- Document Understanding not on the left rail of Automation Suite
- Failed status when creating a data labeling session
- Failed status when trying to deploy an ML skill
- Migration job fails in ArgoCD
- Handwriting recognition with intelligent form extractor not working
- Failed ML skill deployment due to token expiry
- Running High Availability with Process Mining
- Process Mining ingestion failed when logged in using Kerberos
- After Disaster Recovery Dapr is not working properly for Process Mining
- Configuring Dapr with Redis in cluster mode
- Unable to connect to AutomationSuite_ProcessMining_Warehouse database using a pyodbc format connection string
- Airflow installation fails with sqlalchemy.exc.ArgumentError: Could not parse rfc1738 URL from string ''
- How to add an IP table rule to use SQL Server port 1433
- Automation Suite certificate is not trusted from the server where CData Sync is running
- Running the diagnostics tool
- Using the Automation Suite support bundle
- Exploring Logs
- Exploring summarized telemetry
Automation Suite on Linux installation guide
Last updated Mar 26, 2026
Service upgrade fails during pre-service script execution
Description
While you upgrade from older versions to 2023.10.x, the service upgrade script can abruptly end with non-zero exit code. This issue occurs when one of the pre-upgrade script, namely scale-down-insights-looker-deployment.sh, fails in certain scenarios.
The termination output appears as follows:
[INFO] [2025-03-05T12:32:39+0000]: Syncing cronjobs in app argocd/webhook
[INFO] [2025-03-05T12:32:42+0000]: Removing maintenance label from the nodes
[INFO] [2025-03-05T12:32:43+0000]: Deprecating app of apps in upgrade hooks
[INFO] [2025-03-05T12:32:43+0000]: Disabling auto-sync for uipath...
The request is invalid: the server rejected our request due to an error in our request
[INFO] [2025-03-05T12:32:43+0000]: Stopping any running sync operation for uipath...
Name: argocd/uipath
Project: default
Server: https://kubernetes.default.svc
Namespace:
URL: https://alm.sfdev8263570-cluster.infra-sf-ea.infra.uipath-dev.com/applications/uipath
Repo: sfbrdevhelmweacr.azurecr.io
Target: 2023.10.2
Path:
SyncWindow: Sync Allowed
Sync Policy: <none>
Sync Status: Synced to 2023.10.2 (2023.10)
Health Status: Healthy
Operation: Sync
Sync Revision: 2022.10.4
Phase: Succeeded
Start: 2025-03-05 10:20:36 +0000 UTC
Finished: 2025-03-05 10:20:38 +0000 UTC
Duration: 2s
Message: successfully synced (all tasks run)
[INFO] [2025-03-05T12:32:43+0000]: Done. Will resume pruning after the upgrade.
[root@server0 UiPath_Installer]# echo $?
1
[INFO] [2025-03-05T12:32:39+0000]: Syncing cronjobs in app argocd/webhook
[INFO] [2025-03-05T12:32:42+0000]: Removing maintenance label from the nodes
[INFO] [2025-03-05T12:32:43+0000]: Deprecating app of apps in upgrade hooks
[INFO] [2025-03-05T12:32:43+0000]: Disabling auto-sync for uipath...
The request is invalid: the server rejected our request due to an error in our request
[INFO] [2025-03-05T12:32:43+0000]: Stopping any running sync operation for uipath...
Name: argocd/uipath
Project: default
Server: https://kubernetes.default.svc
Namespace:
URL: https://alm.sfdev8263570-cluster.infra-sf-ea.infra.uipath-dev.com/applications/uipath
Repo: sfbrdevhelmweacr.azurecr.io
Target: 2023.10.2
Path:
SyncWindow: Sync Allowed
Sync Policy: <none>
Sync Status: Synced to 2023.10.2 (2023.10)
Health Status: Healthy
Operation: Sync
Sync Revision: 2022.10.4
Phase: Succeeded
Start: 2025-03-05 10:20:36 +0000 UTC
Finished: 2025-03-05 10:20:38 +0000 UTC
Duration: 2s
Message: successfully synced (all tasks run)
[INFO] [2025-03-05T12:32:43+0000]: Done. Will resume pruning after the upgrade.
[root@server0 UiPath_Installer]# echo $?
1
Solution
To mitigate this, you must to modify the problematic script located in the installer directory. The script path is: Upgrade/scripts/scale-down-insights-looker-deployment.sh. You must remove line 41 from the script, and initiate the upgrade again. To remove the line, you must run this command:
sed -i '41d' Upgrade/scripts/scale-down-insights-looker-deployment.sh
sed -i '41d' Upgrade/scripts/scale-down-insights-looker-deployment.sh