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Resolve user guide
- Introduction
- About UiPath Resolve
About UiPath Resolve
UiPath Resolve, an agentic contact center solution in Automation Cloud that handles customer contacts over voice and chat and completes the related work in your back-end systems.
Note:
UiPath Resolve is in Public Preview. The documentation might change between now and general availability.
What UiPath Resolve does
A UiPath Resolve agent:
- Answers customer questions from your organization's knowledge.
- Completes requests in your back-end systems, such as billing, ticketing, and customer relationship management (CRM), through UiPath automations, connectors, and APIs.
- Serves customers over voice and chat, through a phone number or a widget on your website.