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Customer Portal user guide
About Support
About Support
The Support tab highlights all open and closed tickets from the past six months. When you click on a ticket, you can see all past conversations associated with that ticket. You can even raise an incident case directly from Customer Portal. Customers who subscribe to the Premium Care service can also send premium care requests via the portal.
Incident cases
As a Customer Admin user, you can raise incident cases by default. As a Customer Regular user, you need to have permissions for Support.
Before raising an incident case, we recommend that you check out the Technical Solutions Articles section, to see if your questions are addressed by articles inside that section.
Raising an incident case
To raise an incident case:
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Go to the Support tab and then go to the Incident Cases section.
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Click the Create New Case button.
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When you finish the case creation process, your case is automatically sent to a UiPath agent.
Premium Care
If you are a Premium Care support customer, then you have access to Premium Care dashboards from the Customer Portal with toll-free numbers and analytics. Premium Care tickets can be raised in the Premium Care section.