Add-ins user guide

Last updated Mar 30, 2026

Technical references

The following sequence diagram and table list each ServiceNow activity and the API they use.

You don't need to be familiar with the ServiceNow APIs to use the activities. These links are for informational purposes only in case you want to learn more about the action happening "behind-the-scenes".

Sequence diagram

ServiceNow activity sequence diagram

Reference list

Activity	API Reference
Get ServiceNow Record	Table API - GET{sys_id}
Insert ServiceNow Record	Table - POST
Update ServiceNow Record	Table - PATCH
Delete ServiceNow Record	Table - DELETE
Add Attachment	Attachment - POST
Delete Attachment	Attachment - DELETE
Download Attachment	Attachment - GET{sys_id}
Insert ImportSetRecords	Import Set - GET
Upsert Records	Batch - POST
Search ServiceNow Records	Table - GET
ServiceNow Application Scope	N/A

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Sequence diagram

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